October 23, 2011
Our primary objective is to provide clean, comfortable and enjoyable stays for our guests. We attempt to conduct ourselves in a professional and courteous manner while serving the needs of our guests. Unfortunately, in this particular instance, we were not able to accommodate this particular guest. Her complaint was unreasonable in regards to her agreed upon and signature verified rates. After an extended stay with complete satisfaction, she was refusing to pay the guest folio.
We sincerely apologize for any inconvenience that this incident might have caused this guest.
We sincerely apologize for any inconvenience that this incident might have caused this guest.
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